Disclaimer and T&Cs

All trips conducted by Bay Island Voyages are NOT Thrill Rides.  However, due to the manoeuvrability of the boats anyone with pre-existing conditions such as back pain, neck pain, previous injuries that could be aggravated by any sudden movements; or if you are pregnant will not be able to participate.

We reserve the right to refuse to carry anyone who is under the influence of drugs or alcohol. We also ask that if you have any pre-existing medical conditions, for example epilepsy, limb in plaster etc you let us know before travelling so we can be aware of them.

Whilst we are an inclusive provider, safety of our passengers comes first. There are limitations for access onto the boats, therefore we ask that anyone with a physical disability contact us prior to booking, to ensure that we are able to safely get you aboard.

Our trips are suitable for all ages; however, the only restriction we have is that people are at least 1.1 meters tall, able to reach the footrests and can hold onto the safety bar in front of them throughout the trip.

Children cannot sit with/on parents laps. There is a strict 1 person per seat rule.

We can arrange slower trips if required as a group, and consider people under the 1.1-meter limit.

We can take a maximum of 12 people per boat. We have 3 boats so can take a maximum of 36 people depending on the type of trip you require.

We need a minimum of 6 people to run a trip. Each boat can take a maximum of 12 people. If you have a group smaller than 6 we can put you together with other groups to get a trip that can run.

Prior to your trip if the required number of people is not reached, the booking may be rescheduled or cancelled.  In this case we will offer a full refund or transfer to another day/time.

It tends to be a lot colder at sea than it is on the land.

Depending on what trip you are taking with us and the time of the year, we suggest layers of clothing and if you have waterproof trousers and jackets we suggest you bring them, you can always leave them in your seat locker.

A life jacket will be provided and fitted for every passenger.

It depends on the weather, but for most trips you will probably get at least a little splash. The only trip where you probably won’t get wet is a Bay Voyage, as long as it is not raining.

If your trip is out at sea, conditions can change quite quickly, so it is always better to have extra layers/waterproofs just in case.

The weather  can change at short notice, therefore it can require the need to cancel trips. Should this be the case then as much notice as possible will be given.  You will be given the choice to arrange an alternative trip or a full refund will be given.

Rain does not stop the trips going ahead, hence the suggestion that you bring waterproofs if the weather looks unfavourable.

We only cancel if weather/sea conditions do not look favourable for the booked trip, the skipper will make the final decision and the call will solely be made on the safety of passengers. We want you to have a pleasant experience with us.

All deposits are non refundable.

Upon full payment if you cancel:

• Up to 48hrs prior to your trip start time 100% refund will be given.
• Under 48hrs prior to your trip, then we reserve the right to withhold the full amount.

All cancellations should be made via phone, followed with an email for request of refund or alternative date.

If your trip is cancelled by Bay Island Voyages, you will be entitled to a full refund or alternative trip date..

Should all of our available time slots be full, feel free to drop us an email or give us a call. We may be able to schedule further trips depending on availability.

Any trips out at sea are fully dependant on the tides.  Tides restrict access to and from Cardiff Bay, together with landing on Flat Holm and Steep Holm Island.  With this in mind, we have to schedule these trips accordingly.

PRIVACY POLICY

Bay Island Voyages operates https://www.bayislandvoyages.co.uk (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, such as your name, address and email address (“Personal Information”).

We may use your personal information for the following purposes:

– To personalise user experience
We may use information to understand how our Users as a group use the services and resources provided on our Site.

– To improve our Site
We may use feedback you provide to improve our products and services.

– To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to inquiries, questions, and/or other requests. The user will be added to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, they may do so by contacting us via our Site.

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).

This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this.

Communications

With your permission, we may send you emails about our Site and other news.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting this personal Information and using it for that specific reason only.

If we ask for your personal information for any other reason, such as marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

Should you change your mind after you’ve opted in, you may easily withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time; by clicking the unsubscribe button in our newsletters, or by contacting us directly at: bookings@bayislandvoyages.co.uk

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

Like many sites, we use “cookies” to collect information and identify which pages are being used. This helps us to analyse the data about web page traffic and helps us to improve our website. Cookies do not give us access to your computer or any information about you other than what you choose to share with us. You can choose to accept or refuse cookies and can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Third-party cookies

In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.

What are your choices regarding cookies

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser. Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Security

The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.  We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Changes to the Privacy Policy

This Privacy Policy will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: info@bayislandvoyages.co.uk